Refund policy

At Xantria, we want you to feel confident in your purchase. If you are not completely satisfied, our return and refund policy is designed to help resolve the issue.

Return Eligibility

Items may be eligible for return if they are unused, in their original packaging, and in the same condition as received.

Return Timeframe

Customers may request a return within 5 days of receiving the order.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10-12 days

Exchanges

If you received a defective or damaged item, we may offer a replacement or exchange where applicable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at bumankuic@gmail.com with photos of the item so we can resolve the issue promptly.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or promotional conditions.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is defective or incorrect.